1. How can I cancel the payment?
If you have started the payment flow, but would like to abort it, you can go back to the feature selection page of OLX / to OLX via the “back arrows” in the browser / the application.
You can restart a new payment flow by clicking “Pay” on the feature selection page on OLX.
2. Why does OLX only refund to the same payment card?
It is a condition of the card schemes (VISA, Mastercard) that all refunds must be processed onto the same card as the original payment was made in order to help reduce fraudulent activity on cards. OLX must comply fully with all card scheme rules in order to be able to accept these card types.
3. Can I get a refund for any package/order?
The payment made for any order/package is non-refundable if the pertinent Ad doesn't meet our posting guidelines. Additionally, no refund is possible if the account is blocked due to a breach of our rules.
For further assistance, you may call our helpline 0800-10101 or connect to us via Live Chat.
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