How can we help you?


How can we help you?

Payment Refunds/Cancellations

1. How can I cancel the payment?

If you have started the payment flow, but would like to abort it, you can go back to the feature selection page of OLX / to OLX via the “back arrows” in the browser / the application.

You can restart a new payment flow by clicking “Pay” on the feature selection page on OLX.


2. Why does OLX only refund to the same payment card?

It is a condition of the card schemes (VISA, Mastercard) that all refunds must be processed onto the same card as the original payment was made in order to help reduce fraudulent activity on cards. OLX must comply fully with all card scheme rules in order to be able to accept these card types.