How can we help you?

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How can we help you?

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Payments general information

1. Is it safe to use my credit card? Is my information secure?

OLX is committed to ensuring that your personal details will be kept safe at all times and has a number of fraud prevention measures in place. You will be asked to provide information to ensure that your card is not being used fraudulently online.

 

2. How do I make a payment on the website?

When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorization. We will then acknowledge your order by taking you to a confirmation screen that will let you know if your payment was processed successfully. We will also issue an invoice which you can find in the user area.

 

3. Why do we need your card security code?

We ask for the security code from your payment card to prevent the fraudulent use of your account. This is printed on your card but is not embossed or in the magnetic strip, so only the person in possession of the card should know the code.

 

4. How can I confirm that a payment has been made?

After a payment is processed, you will be taken to a confirmation screen that will let you know if your payment was processed successfully or if there was a problem processing your payment. In case of a successful transaction, we will issue an invoice which you can find in a user area. You should also see a transaction in your bank account transaction history.

 

5. What happens with my selected product?

Your selected product will only be applied once you have successfully paid for it.

 

6. Where can I find a list/history of all my orders and payments on OLX?

This can be found under "My Orders" section. You will find a list of your orders and payments on OLX, including the following information like date of purchase or order ID that is helpful for communication with OLX customer support.